Returns and Refund Policy – Qi Systems

At Qi Systems (Pty) Ltd, we’re committed to providing you with high-quality products and excellent service. We want you to be completely satisfied with your purchase, so if for any reason you are not, we’ve made our returns process as simple as possible.

Please Fill out the Return Form Click Here

Returns

Please be aware that non-recoverable fees will apply. These fees cover shipping, Payfast charges, and a 20% handling fee (with a minimum of R95).

• Unopened Products: If the product is unopened and in brand-new condition, you will receive store credit minus the applicable fees.
• Opened Products: We do not accept returns or refunds for products that have been opened or used, unless they are faulty.

Warranty

At Sonoff Africa, we offer a 12-month warranty on all our products. If your product becomes defective due to manufacturing faults within 12 months of purchase, we will provide a replacement or refund depending on the circumstances.

Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. To initiate a warranty claim

Faulty Products

If your product is faulty, we have a straightforward warranty process:

1. Return the product: Simply fill out the warranty form and send the device back to us.
2. Testing: We will test the product on the same day we receive it.
   • If the product is found to be faulty, we will replace it and ship it back to you at our cost, or we will include it in your next order.
   • If the product is found to be working correctly, the return shipping will be at your expense. Alternatively, we can ship it back to you with your next order.

Delivery Policy

At Qi Systems (Pty) Ltd, we aim to deliver your orders as efficiently and reliably as possible. We offer delivery throughout South Africa using The Courier Guy.

Delivery Times
Orders are processed and dispatched within 1 day after payment confirmation. Delivery times may vary depending on your location, but most orders arrive within 1-3 business days.
Please note: Outlying areas may experience slightly longer delivery times.

Delivery Charges
Shipping fees are calculated at checkout based on your delivery address and the size/weight of your order. We occasionally offer free shipping promotions, which will be clearly indicated on the product or checkout page.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery online.

Delivery Address
Please ensure that your delivery address is accurate and complete. Qi Systems will not be held responsible for delays or losses caused by incorrect or incomplete addresses.

Undeliverable Packages
If a package is returned to us due to unsuccessful delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.

Damaged or Missing Items
If your package arrives damaged or items are missing, please notify us within 48 hours of delivery by emailing info@qisystems.co.za. We will assist you promptly.

Customer Service

We prioritize excellent customer service and fairness. If you have any issues with your product or our returns process, feel free to reach out to our support team at info@qisystems.co.za. We’re here to help!

Thank You

Thank you for choosing Qi Systems. We’re always striving to offer you the best products and the best service. Have a great day!